Unit 29 - P5

The principal of Stoneyside College asks you to prepare a presentation to describe how organisational policies can impact on the troubleshooting and repair process, and to explain why good working practices are important. In your speaker’s notes, include details of the potential impact of two types of faults on a specific user of the system, on the organisation and on any external customers. Explain how good practices may avoid problems arising at all. Prepare a handout to explain to staff and students, with examples, how appropriate organisational guidelines and procedures can help to minimise the impact of IT faults.

1) A vital network cable breaks on your company’s system, and the network fails. What risks does the organisation face as a result of this mistake?
2) Describe the impact of the organisational policy on the troubleshooting and repair of this fault
3) A hard drive fails on the teacher’s machine in classroom SG01. Explain the impact to the teacher, students and organisation
4) Describe the impact of the organisational policy on the troubleshooting and repair of this fault

5) Search the internet for examples of organisations which have suffered bad publicity to downtime on their IT systems

Unit 29 P5 D2

The impact of organisational policies on diagnosis and repair

Click here to download the helper sheet

Unit 29 P2

Describe the use of two hardware and two software tools to troubleshoot complex IT problems

http://www.4shared.com/file/103782121/31f9251f/P2_sheet.html

Unit 29 - P1

Unit 29 - IT Systems Troubleshooting and Repair

To help you pass P1 use the helper document linked below

http://www.4shared.com/get/101820991/5a6edeba/P1_sheet.html